The Platform Support Specialist plays a vital role in ensuring CarePortal users—both internal team members and external partners—are supported, equipped, and empowered to use the platform effectively. This role serves as a trusted first point of contact for technical and platform-related inquiries, providing timely, thoughtful, and solutions-oriented support that helps colleagues, churches, agencies, and community partners thrive.
A successful Platform Support Specialist loves helping people, excels at multitasking, and is highly attuned to business processes and evolving needs. They respond to support requests across multiple channels, troubleshoot issues, and submit detailed tickets to the development team while identifying trends and opportunities for platform improvement. This role also contributes to ongoing technology innovation by testing new features, documenting feedback, and proactively sharing insights with the broader team.
In close collaboration with the Global Ministry Support (GMS) team, field teams, and support leadership, the Platform Support Specialist strengthens the overall CarePortal experience by improving platform reliability, usability, and adoption—supporting the mission of connecting children and families in crisis with caring communities.
