The Delivery Manager makes commitments visible across CarePortal and makes them close. The role owns the operating discipline that connects strategy to delivery: documenting and communicating OKRs (which the VP of Product and Sr. Director of Engineering author), capturing and shepherding requirements for initiatives that lack an embedded Product Manager, running the operating ritual cadence, surfacing impediments and flow risk, and making tech-debt and capacity tradeoffs visible. This role exists because CarePortal runs initiatives at scale that do not yet have embedded Product Managers, and the operating discipline that connects strategy to delivery needs a clear owner.
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